Terms of Service – Gloman Cloud

1. Acceptance of Terms

By using any Gloman Cloud service, website, or portal (collectively, the “Services”), you (“Client”, “you”, or “your”) agree to be bound by these Terms of Service (“Agreement”).
If you represent a company or organization, you confirm that you are authorized to accept this Agreement on its behalf.

These Terms incorporate by reference the following documents, which form an integral part of this Agreement:

Service Level Agreement (SLA)
Acceptable Use Policy (AUP)
Support Policy
Privacy Policy

Gloman Cloud may update or modify these Terms from time to time.
In the event of material changes, Gloman Cloud will provide at least 30 days’ prior notice via email or through the Client Portal.
Continued use of the Services after such notice constitutes acceptance of the revised Terms.

2. Description of Services

Gloman Cloud provides Dedicated Infrastructure Services, including physical servers and related networking resources hosted primarily in Amsterdam, The Netherlands, operated in partnership with a Tier III-certified datacenter.
Future offerings (such as colocation, hosting, or cloud storage) may be introduced under these same Terms.

Gloman Cloud reserves the right to enhance, modify, or discontinue any component of its Services with reasonable prior notice where feasible.

3. Account Registration and Client Responsibilities

Clients must create an account using accurate and up-to-date information.
You are solely responsible for:

securing account credentials and limiting access to authorized personnel;
ensuring compliance with the AUP by all users under your account;
maintaining and securing your own operating systems, applications, and data backups.

Gloman Cloud ensures infrastructure-level security (network, power, hardware) but does not monitor, patch, or secure customer software or code.
The Client bears full responsibility for the security and configuration of their own software environments.

4. Billing, Payments, and Refunds

All billing and account management are handled through the HostBill client platform operated by Gloman S.A.
Clients can access invoices, payment history, and service status directly within the HostBill portal.

All services are billed on a prepaid basis unless otherwise stated.
Invoices are issued electronically and are due upon receipt.
Partial months are not prorated, and all fees are exclusive of VAT or applicable taxes.

If payment is not received within five (5) days of the invoice due date, Gloman Cloud may temporarily suspend the affected Services until payment is made.
A reinstatement fee may apply for reactivation after suspension.

Refunds are only issued if explicitly stated in a Service Plan or required by applicable law.
Chargebacks or payment disputes filed without prior notice may result in immediate service suspension.

5. Term, Renewal, and Cancellation

Service terms commence upon activation and renew automatically according to the billing cycle (monthly, quarterly, or annually).
Clients may cancel services at any time through the client portal; cancellations take effect at the end of the current billing period.

Gloman Cloud may terminate services for:

non-payment or repeated payment failures;
violation of the AUP or this Agreement;
unlawful or abusive activity;
requests by law enforcement or regulatory authorities.

Upon termination or cancellation, all data associated with the service will be scheduled for permanent deletion. Gloman Cloud reserves the right to delete data immediately in cases of AUP violations, security threats, or legal requirements. Under normal circumstances, data may remain accessible for up to thirty (30) days following termination, during which period you may request service reactivation subject to payment of all outstanding balances and any applicable reinstatement fee. After the 30-day retention period, all data—including any system backups— will be permanently and irreversibly deleted without further notice. Gloman Cloud bears no responsibility for data recovery after this period. Clients are solely responsible for maintaining independent backups prior to cancellation or termination. Gloman Cloud does not provide data export or recovery services after account closure.

6. Acceptable Use and Compliance

Clients must comply with Gloman Cloud’s Acceptable Use Policy (AUP), available at glomancloud.com/legal/aup.
Any violation may result in immediate suspension or termination of Services without refund.
Clients are also responsible for ensuring their use complies with applicable laws and regulations.

7. Service Levels and Support

Service availability and performance standards are defined in the Service Level Agreement (SLA), while response times and escalation procedures are outlined in the Support Policy.

Unless otherwise specified, Gloman Cloud provides support on a best-effort basis for issues outside standard coverage.
Gloman Cloud shall not be held responsible for delays or failures due to events beyond its control, including force majeure, network outages, or third-party failures.

8. Intellectual Property and Ownership

All Gloman Cloud software, systems, documentation, and trademarks remain the exclusive property of Gloman S.A.
Clients retain ownership of their data and hosted content.
By using the Services, Clients grant Gloman Cloud a limited, non-exclusive, revocable license to store, transmit, and process such data solely for the purpose of delivering the Services.

Third-party software or control panels provided with Gloman Cloud services are subject to the licensing terms of their respective vendors.
Gloman Cloud disclaims responsibility for defects or limitations in third-party products.

No intellectual-property rights are transferred through use of the Services.

9. Data Protection and Privacy

Gloman Cloud processes all personal data in compliance with the EU General Data Protection Regulation (GDPR) and its Privacy Policy, available at glomancloud.com/legal/privacy.

Gloman Cloud acts as:

a Data Controller for customer account and billing information, and
a Data Processor for customer content hosted on its infrastructure.

Clients are responsible for their own GDPR compliance when handling personal data through Gloman Cloud services.
Upon request, Gloman Cloud can provide a Data Processing Addendum (DPA) outlining roles, obligations, and data-handling procedures.

10. Limitation of Liability and Indemnification

To the maximum extent permitted by law:

Gloman Cloud’s total aggregate liability for any claim arising under this Agreement shall not exceed the amount paid by the Client for the affected service in the preceding one-month period.
Gloman Cloud shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.
Service credits issued under the SLA are the sole and exclusive remedy for downtime or performance issues.

Clients agree to indemnify and hold harmless Gloman S.A., its affiliates, and employees from any third-party claims resulting from misuse of the Services or violation of this Agreement.

11. Suspension and Termination

Gloman Cloud may suspend or terminate Services immediately if:

payments remain overdue beyond the grace period;
the Client’s actions pose a security risk or disrupt network operations;
required by applicable law or regulatory authority.

Reactivation may require payment of all outstanding balances and any applicable reinstatement fee.
Gloman Cloud reserves the right to retain limited account information for legal, auditing, or regulatory compliance as described in its Privacy Policy.

12. Force Majeure

Gloman Cloud shall not be liable for any delay or failure to perform resulting from circumstances beyond its reasonable control, including but not limited to:
acts of God, natural disasters, power failures, cyberattacks, pandemics, labor disputes, governmental actions, sanctions, or global Internet backbone outages.

13. Governing Law and Company Information

This Agreement is governed by the laws of Greece and the European Union.
All disputes shall be resolved exclusively by the courts of Athens, Greece.

Company Information:
Gloman S.A.
Registered Address: [insert full Athens address]
Company Registration No.: [GEMI number]
VAT Number: [ELxxxxxxx]

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full effect.
This Agreement constitutes the entire understanding between the parties and supersedes all prior communications.

Notices may be delivered electronically via email or through the Client Portal and will be deemed received upon dispatch.